I have only used these folks twice, and both times I was in a time crunch. The first time I was trying to get my motorcycle inspected the day of the Extortion 17 ride... they were busy, every bay was full, but after I told them why I needed it, they fit me in and I was out in time for the ride. They are professional, courteous, and based on my experience thus far, I plan on using them in the future.